Return Policy
We offer a 7-day return window, which means you can request a return within 7 days of receiving your item.
Eligibility for a Return:
The item must be unused, unwashed, and in its original packaging with all tags intact.
A valid invoice or proof of purchase must be provided.
Process:
To initiate a return, please contact us through our support channel or website form.
Once your return request is approved, we will share instructions on how and where to send the item.
Important:
Items returned without prior authorization will not be accepted.
Replacement Policy
If you receive a damaged, defective, or incorrect item, please report it within 48 hours of delivery along with clear photos/videos as proof.
Process:
Send us your order details along with proof of the issue.
Once we receive and inspect the returned item, we will confirm eligibility.
If approved, a replacement will be delivered within 7–10 business days.
Notes:
Replacements are subject to stock availability.
If a replacement is unavailable, we may offer a refund or an alternative product.
Refund Policy
After we receive and inspect your returned item, we’ll notify you regarding the status of your refund.
If approved:
The refund will be credited to your original payment method within 7–10 business days.
You will receive a confirmation once the refund has been processed.
Please Note:
Your bank or payment provider may take additional time to reflect the refund in your account.
INFRAVEX KART values your satisfaction and is committed to providing a smooth and hassle-free return, replacement, and refund experience.